Refund & Cancellation Policy

Effective Date: April 2025
Last Updated: April 2025

Introduction

SHAMBHAVE INFOWAYS PRIVATE LIMITED is committed to providing transparent and fair service policies to all our clients. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are processed for our services, including internet connectivity, IT solutions, and surveillance services.

By using our services, you agree to the terms mentioned below.

1. Cancellation Policy

Before Service Activation

Customers can request cancellation before the service is activated or installed.
Refunds, if applicable, will be processed after deducting any applicable administrative or processing charges.

After Service Activation

Once the service is activated, cancellation requests will not be eligible for a full refund.
Any such request will be treated as a service termination.

Contract-Based Services

Services under fixed-term agreements may include early termination charges as per the signed contract.

2. Refund Policy

Eligible Cases for Refund

Refunds may be processed under the following conditions:

Payment made but service not activated
Duplicate or excess payment
Service cannot be delivered due to technical infeasibility

Non-Refundable Cases

Refunds will not be provided in the following situations:

After successful activation and usage of services
Partial usage of subscribed plans
Change of mind after purchase
Delays caused due to customer-side issues (documentation, permissions, etc.)

3. Refund Process

All approved refunds will be processed within 7–10 business days
Refunds will be credited to the original payment method (bank account, UPI, or card)
In certain cases, refunds may be issued as service credits, based on mutual agreement

4. Installation & Setup Charges

Installation, setup, and equipment charges (if applicable) are non-refundable once the installation process has started or completed

5. Billing & Service Policy

All services are generally provided on a prepaid basis
No refunds will be issued for unused service periods
Customers are responsible for timely renewals to avoid service interruption

6. Service Downtime

While we strive to maintain high uptime, occasional downtime may occur
No refunds will be issued for temporary or minor service interruptions
Any compensation will be governed by applicable Service Level Agreements (SLA)

7. Force Majeure

SHAMBHAVE INFOWAYS PRIVATE LIMITED shall not be held responsible for delays or service disruptions caused by events beyond our control, including:

Natural disasters
Government restrictions
Third-party network failures
Unforeseen technical issues

8. Contact for Refund & Cancellation Requests

For any refund or cancellation-related queries, please contact:

📧 Email: billing@shambhaveinfoways.com
🏢 Company: SHAMBHAVE INFOWAYS PRIVATE LIMITED

Kindly include your Customer ID, Transaction ID, and service details for faster resolution.

9. Policy Updates

We reserve the right to modify or update this policy at any time. Any changes will be effective immediately upon posting on our website.

🔒 Our Commitment

At SHAMBHAVE INFOWAYS PRIVATE LIMITED, we are committed to maintaining fair, transparent, and customer-friendly policies, ensuring trust and satisfaction in every interaction.