Privacy Policy

Effective Date: April 2025
Last Updated: April 2025

Introduction

SHAMBHAVE INFOWAYS PRIVATE LIMITED (“we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of our clients, partners, and website users.

This Privacy Policy explains how we collect, use, store, and protect your personal and financial information when you use our services, website, or interact with us.

By accessing our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information to provide better services and improve user experience. The types of data we collect include:

a. Account Information

• Full Name
• Business/Company Name
• Registered Address
• Contact Number
• Email Address

b. Payment Information

• Transaction ID
• Payment Amount
• Payment Method (UPI, Net Banking, etc.)
• Bank/UPI Details (partially masked for security)

c. Technical Data

• IP Address
• Browser Type and Version
• Device Information
• Login Timestamps
• Usage Data

d. Communication Data

• Emails and support requests
• Chat conversations
• Service-related communication records

2. How We Use Your Information

We use your information strictly for business and service-related purposes, including:

• Processing and confirming payments
• Activating and managing internet and IT services
• Sending invoices, receipts, and renewal notifications
• Providing customer support and resolving issues
• Improving our services and user experience
• Complying with legal, regulatory, and tax obligations

3. Payment Data Security

We take financial data security very seriously.

• All transactions are processed through PCI-DSS compliant payment gateways
• We do not store full card details or CVV information
• Data is protected using SSL/TLS encryption technology

🔐 Your financial information is encrypted and never shared with unauthorized parties.

4. Data Sharing and Disclosure

We respect your privacy and do not sell or rent your personal data.

Your data may only be shared with:

• Payment gateway partners for transaction processing
• Government or regulatory authorities when required by law
• Authorized technical service providers under strict confidentiality agreements

5. Data Retention

We retain your data only for as long as necessary to fulfill legal and business obligations.

• Client and transaction data is stored for a minimum of 5 years
• This complies with Indian laws including GST and Income Tax regulations

6. Your Rights

You have full control over your personal information. Your rights include:

• Right to Access – Request a copy of your data
• Right to Correction – Update or correct inaccurate information
• Right to Raise Concerns – Report misuse or unauthorized access

To exercise your rights, please contact us using the details below.

7. Cookies Policy

Our website uses cookies to enhance your experience.

• Cookies help maintain login sessions and improve functionality
• You can disable cookies in your browser settings
• Note: Disabling cookies may affect certain website features

8. Data Protection Measures

We implement industry-standard safeguards to protect your data, including:

• Secure servers and encrypted systems
• Restricted access to sensitive information
• Regular system monitoring and updates

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

10. Contact for Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 Email: info@shambhaveinfoways.com
🏢 Company: SHAMBHAVE INFOWAYS PRIVATE LIMITED

🔒 Your Privacy Matters

At SHAMBHAVE INFOWAYS PRIVATE LIMITED, we are committed to maintaining the highest standards of data privacy and security, ensuring your information is always safe, protected, and used responsibly.